Welcome to Point Hacks Concierge
We can help you to redeem your frequent flyer points!
Point Hacks Concierge is a highly rated Australian award booking service that can help you to redeem your frequent flyer points for travel! Using our expert knowledge and specialised tools, we take the hard work out of finding frequent flyer reward seats.
Here’s how it works:
1
Tell us about your trip
Start by requesting an assessment from us. Let us know when & where you would like to travel, and how many points you have.
2
Your Assessment
We will provide you with an assessment of your chances of finding seats and an estimated fee price.
3
We work our magic
Once you’ve paid for the initial fee, we start the research to find flights for you.
4
Your flight details
Upon payment of the final fee, we’ll share your award flights, cabin & lounge experiences with clear booking instructions.
Why Point Hacks Concierge
It can be difficult to work out how best to redeem your points and to find award availability. Airlines make it as difficult as possible to redeem your hard-earned points effectively. But there’s no need to waste hours searching for award seats that might not even exist.
We can help you with simple award flight bookings, right through to complex round-the-world itineraries. Our team knows how to find award availability, how to take advantage of frequent flyer program sweet spots, and we can help you to maximise free stopovers & open-jaws. If you have points with multiple rewards programs, we can also advise on the best program to use. So your points go even further!
Frequent Flyer Programs
We work with most major frequent flyer programs including Qantas Frequent Flyer, Virgin Australia Velocity and Singapore Airlines KrisFlyer.
We can also help you to transfer and redeem points with all major Australian credit card reward programs including Amex Membership Rewards, Westpac Altitude and ANZ Rewards.
Our Prices
We offer a simple and affordable price structure:
Total fee
To release the search results, booking instructions and cabin/lounge ratings, we charge 10% of the retail price of an equivalent cash fare of the award seat that we have found.
The retail price is benchmarked on the price of the lowest fare on Google Flights current pricing in the same cabin class experience on the same dates as the award seats and based on the time the award seat was found.
Initial fee
We charge an initial fee to kick off our research. Once we find you seats, all you need to do is pay the balance of the final fee to unlock your flight details and step-by-step instructions on how to book your seats. We will provide you with an assessment and fee estimate prior to payment.
| Initial fee – per person based on the cabin class selected | |
| Economy | $100 |
| Premium Economy | $175 |
| Business | $250 |
| First | $325 |
Example
Michael wants to fly Business Class return from Sydney to London for him and his partner, departing 14 February and returning 6 March.
He looks on Google Flights and the best price for 2 passengers in Business Class is $13,060 round-trip. Michael has been saving reward points and is eager to use them.
- Request an assessment
He completes the questionnaire on Request a Point Hacks Concierge assessment - The assessment
A day later Michael receives an email with an assessment of his request, stating that the chances of finding his seats are good (60-80%) for an estimated fee of around $1,300. - We work our magic
Michael decides to pays the initial fee of $500 to kick off the research. (Initial fee = 2 seats * $250 business class cabin)️ - Michael’s flight details
A few days later Michael receives a text and an email notifying him that his reward seats have been found. He pays the final fee of $806 to release the search results and step-by-step booking instructions. (Final fee = $1,306 which is 10% of the cash fare for 2 equivalent Business Class seats for the dates, minus the initial payment of $500)️.
Savings:
Michael immediately books his seats with 636,000 points and $1,721 in taxes and carrier charges for 2 people.
By using his points, Michael just saved $10,033 to fly Business Class to London and back. (Savings = cash fare of $13,060 – taxes and charges – our fee of $1,306).
Our Award Travel Experts
Our experienced team of award travel experts can help you to book the best possible trip using your points! You can read more about our team members below.
Wilson
Award Travel Consultant
Wilson’s love of travel started from a young age, but his love for points developed after figuring out ways to travel on a gap year for less. Wilson’s hobbies include skiing, cricket and planning trips, both with and without points.
Bronwyn
Award Travel Consultant
Bronwyn is a passionate points collector and travel planner whose every adventure commences with hunting down the perfect award seats. She aims to help you travel better and further.
Lance
Award Travel Consultant
Lance has a wealth of knowledge about a wide range of different frequent flyer programs. He knows all the tricks to securing an award ticket at the pointy end of the plane!
Devon
Award Travel Consultant
Devon developed her passion for frequent flyer points after flying standby in the pointy end with staff travel. With an epidemiology background, she brings a systematic approach to help others redeem their points.
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Frequently Asked Questions (FAQs)
Who can use this service?
Point Hacks Concierge is a paid service available to every Point Hacker.
Can you make an award flight booking on my behalf?
We will show you exactly what to book, and provide detailed instructions on how to book it. However, we are unable to book award flights on your behalf.
We are also unable to make changes to existing bookings on your behalf.
My trip is more than a year away. When should I use this service?
Most airlines release award seats 11-12 months in advance. If your trip is more than a year away, it will not yet be possible to book any flights and we therefore won’t be able to assist.
If you’re booking a round-trip and the outbound flights are less than a year away, but you’ll be returning in more than a year from now, you may request a quote now for assistance with your outbound flights only. This will be charged as a one-way request.
Alternatively, you may choose to wait until all your flights are less than 12 months away and request assistance with your return trip in one go. By waiting until your entire trip will be completed within the next year, we’ll be able to check real-time award availability and confirm that the recommended flights are available for booking.
How long will it take for you to find suitable award flights?
Once you have requested an assessment, we will generally respond within 1-2 business days. Then, after the initial payment, we will be in touch within 5-10 business days with information on suitable flights. (We’ll often get back to you even quicker than this, but it may take up to 5-10 business days during busy periods.)
How will I receive the information about available flights?
Your dedicated award travel consultant will send you a PDF document with detailed information about available flight options and clear booking instructions.
Can I use this service to book flights under credit card rewards points, or combine points in multiple frequent flyer rewards programs?
Absolutely! Just let us know exactly how many points you have available in each program. We can determine the best program/s to use.
What happens if you can’t find any award flights for me?
All quote requests are assessed by a member of our team. We will not recommend you proceed to payment if we do not believe we will be able to find any flights.
If your timing allows, we can continue searching for award seats in the event that we don’t find you seats immediately.
In the rare occasion we can’t find you seats, we will offer you a discount on your next enquiry. The discount price is based on the assessment level we provided you with (i.e an assessment stating that it’s extremely likely we will find you a seat, will result in a high discount).
Which frequent flyer programs do you work with?
We can help you to redeem frequent flyer points in the following programs: Qantas Frequent Flyer, Velocity Frequent Flyer, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles, American Airlines AAdvantage, United Mileage Plus, Air Canada Aeroplan, Etihad Guest, Emirates Skywards, Thai Airways Royal Orchid Plus, Aegean Miles&Bonus, Korean Air Skypass, Flying Blue, British Airways Executive Club, Virgin Atlantic Flying Club.
We can also help you to redeem credit card points with programs including American Express Membership Rewards, Westpac Altitude, St George Amplify, NAB Rewards, Citi Rewards, Diners Club and ANZ Rewards.
If you would like assistance with redeeming points in a program not listed, please request a quote and we’ll let you know if we can help you.
Can you help me to upgrade a flight using frequent flyer points?
Generally, no. If you’re booking a Qantas international flight, for example, upgrades are a “lottery” and not confirmed until a few days before your flight. Therefore we are unable to guarantee that your points upgrade request will be successful. However, we may be able to help with point upgrades on airlines that have confirmed upgrades.
I want to fly on a specific airline and/or route. Can you guarantee this?
No. We will certainly take your preferences into account and if you would like to fly on a certain airline/s, we’ll do our best to make this work if possible. But award availability is limited and award seats are not released on all routes and airlines. If there is no availability on the airline/route you’ve requested, we’ll have to look at alternatives using partner airlines and/or other routes.
Can you help me find a flight in Qatar Airways Qsuites?
Qatar Airways’ “Qsuite” Business Class is an excellent product and a very popular redemption. If you would like us to try and find you flights on Qsuites, you are welcome to let us know of your preference when requesting a quote.
Your award travel consultant will do their best to accommodate your request, however it may not be possible to find a Qsuite redemption on the route and date you wish to travel. It’s also possible that Qatar Airways may change the aircraft to another plane without Qsuite after you’ve booked. Therefore, we cannot 100% guarantee you’ll fly in Qsuites.
Please note that most Qatar Airways flights are not currently available to book with Qantas Frequent Flyer points. You may be able to book using Avios or Velocity points.
Can you access award seats not available to the general public?
No. There are often more award seats available than what is showing on airline websites. Using our specialised knowledge and tools, we can often find seats that are only available by booking over the phone or searching in a particular way on the airline’s website. However, we do not have access to “extra” award inventory that the general public could not book.
Is there a maximum number of passengers? Due to the nature of award bookings, it can be very difficult to find award seats for multiple passengers on the same flight. For this reason, we have capped the number of passengers per request at 6.
Due to the nature of award bookings, it can be very difficult to find award seats for multiple passengers on the same flight. For this reason, we have capped the number of passengers per request at 6.
I’m a Qantas Points Club member. Can you help me book a Classic Flight Reward that earns maximum status credits?
Yes. Just let us know when requesting a quote that you’re a Qantas Points Club member and would prefer to book an itinerary on “QF” flight numbers that maximises your status credit earn.
Do you offer a flight search assistance service for regular, paid airfares?
Unfortunately, our service is currently limited to award flights.